What is the cancellation policy?

Confirmed Sessions:

If a cancellation is made within 24 hours of the session's start time, 50% of the total session price will be charged. If the cancellation occurs less than 3 hours before the session, the charge increases to 80% of the session's total price.

No-shows and Last-minute Cancellations:

In the event of a cancellation less than 30 minutes before a confirmed session or in the case of a client's no-show, the entire session price will be charged.

Platform Operations Fee:

For cancellations made more than 24 hours before the start of a confirmed session, a 7.5% Platform Operations Fee will be applied. This fee helps us manage and support our operations, including processing cancellations.

Note:

There will be no charge for cancelling any time before a provider has been confirmed for your booking.